
HOW TOs Collection
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How to win
(5 points Success System from Don Schulla & Ken Blanchard
- DRIVE YOURSELF WITH CONVICTION:
a) keep your perspective;
b) learn by example;
c) earn respect (lots of leaders want to be popular. Don't care
about that. Be respected);d) encourage strong character in your
team;
e) enjoy what you do.
- OVERLEARN (the best way to excel is to practice hard all the
time)
- BE AUDIBLE-READY (Change plans as circumstances demand)
- BE CONSISTENT.
- BE HONESTY-DRIVEN.
---To know more about the above success
system, please read Everyone's a
coach by Don Schulla and Ken
Blanchard.
Comment gagner (
Système de succès en 5 points, de Don Schulla & Ken
Blanchard
- SE CONDUIRE AVEC CONVICTION:
a)maintenir la perspective de ses actions;
b) mener par l'exemple;
c) gagner le respect (plusieurs leaders veulent être
populaires. Ne vous préoccupez pas de la popularité.
Veuillez plutôt à être respecté;
d) Promouvoir le fort caractère dans votre
équipe;
e) Avoir du plaisir à faire ce que l'on fait.
- APPRENDRE À OUTRANCE (la meilleure façon
d'exceller est de s'exercer continuellement et sans cesse).
- ÊTRE RÉCEPTIF À SON ENVIRONNEMENT (changer
ses plans en fonction des circonstances).
- ÊTRE CONSISTANT DANS SES ACTIONS.
- AGIR SUR LA BASE DE L'HONNÊTETÉ.
---Pour en savoir davantage sur ce
système de succès, lire le livre de Don Schulla et Ken
Blanchard intitulé Everyone's a coach
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how
to write your mission statement (6 points by Patricia Jones and
Larry Kahammer)
- Keep the statement simple. Not necessarily short, but simple.
- Allow company wide input.
- Outsiders can bring clarity and a fresh perspective to your
statement-writing process.
- The wording and tone should reflect thecompany's personality
or what the company would like to be.
- Share the mission statement in as many creative ways as
possible and in as many languages as necessary. Keep it in front
of people constantly.
- Continually challenge the mission statement and judge
employees by how well they adhere to its tenets. Management must
say it and live it.
Comment rédiger
sa mission d'entreprise (6 points par Patricia Jones et Larry
Kahammer)
- L'énoncé de la mission d'entreprise doit
être simple. Pas nécessairement court, mais simple.
- S'assurer du plus grand apport possible de la part des forces
vives de l'entreprise.
- Les personnes extérieures à l'organisation
peuvent apporter des clarifications et des perspectives
rafraîchissantes dans le processus de rédaction.
- Les mots et le ton devraient refléter la
personnalité de l'entreprise ou ce qu'elle aimerait
devenir.
- Diffuser l'énoncé de la mission autant que
possible et en autant de langues que possible. Le garder
constamment visible.
- Tester sans cesse le degré d'adhésion des
employés à l'esprit et à la lettre de
l'énoncé. La direction doit évoquer et vivre
le contenu de la mission.
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How
to learn how to live with (or without) my banker ( 6 questions)
by Alessandra Bianchi
- Do I really need a bank ?
- Do I need more than one bank ?
- What has my banker done for me lately ?
- How do I know when its time to leave ?
- Does my banker know my business ?
- Does my banker know me ?
Comment apprendre
à vivre avec ou sans mon banquier (6 questions) par
Alessandra Bianchi
- Ai-je vraiment besoin d'une banque?
- Ai-je besoin de plus d'une banque?
- Qu'est-ce-que mon banquier a fait pour moi ces derniers temps?
- Quand est-ce que je sais le moment de partir?
- Mon banquier connait-il la nature de mes affaires?
- Mon banquier me connait-il?
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How
to Prevent Employee Pilferage (5 tips) by Robina Gangemi
- Dont hire problems (screen candidates);
- Establish checks and balances (don't put too much on only two
hands);
- Control inventory ;
- Educate employees ;
- Take a preventive approach.
Comment éviter le
vol perpétré par ses employés (5 trucs) par
Robina Gangemi
- Ne recrutez pas les problèmes (évaluez bien les
postulants)
- Établissez des contre vérifications (n'en donnez
pas trop à deux mains seules)
- Contrôlez l'inventaire
- Éduquez vos employés
- Adoptez une approche préventive
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How to
find profitable niches as for customers (9 questions) by Thomas
Winninger
- What makes me different from my competitors ?
- If I ceased to exist, why would my costumers miss me ?
- What do customers ask for that I don't have ?
- What need do I fill that no one else in the market fills ?
- What need could I fill for my customers if I wanted to ?
- Have I segmented my market precisely enough ?
- Who are my best customers ? Why ? What needs of theirs do I
fill ?
- Do customers buy my whole line of products and services? What
part of the line is most popular? Most profitable ?
- Where are the customers I want to capture ?
Comment trouver un
créneau profitable en termes de clientèle (9
questions) par Thomas Winninger
- Qu'est-ce qui me rend différent de mes concurrents?
- Si je cessais d'exister, en quoi est-ce que mes clients
s'ennuieraient-ils de moi?
- Qu'y a-t-il que mes clients demandent et que je n'ai pas?
- Quel besoin remplirais-je que personne d'autre sur le
marché ne remplit?
- Quel besoin de mes clients pourrais-je satisfaire si je le
voulais?
- Ai-je suffisament segmenté mon marché?
- Qui sont mes meilleurs clients? pourquoi? Quels sont ceux de
leurs besoins que je satisfais?
- Les clients achètent-ils toute ma ligne de produit et
services? Quelle partie de la ligne est-elle la plus populaire? La
plus rentable?
- Où se trouvent la clientèle que j'aimerais
développer?
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How
to speak like Sir Winston Churchill ( 5 rules) by Duncan Maxwell
Anderson
- Begin strongly ;
- Use simple language ;
- Paint word pictures ;
- Stick to one theme;
- End with emotion .
Comment s'exprimer
comme Sir Winston Churchill
- Débuter avec force
- Utiliser un langage simple
- Utiliser un langage coloré
- Ne s'en tenir qu'à un seul thème
- Terminer sur une note d'émotion
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How to write
a media release that has a "news hook" (3 tips) by Allan Bonner
Communications
- Piggyback on existing news. Offer a local angle to an
international story; explain the national implications of a local
story or offer your reaction to a continuing story ;
- Time hooks are as close as your calendar. Give Editors their
seasonal content: People travel and shop at christmas; start
school in September and finish in April or June; and the
unemployment rate goes up in winter.
- Offer a human interest angle or quirky story. Your plant
expansion may become news if you are the largest local employer of
women because of your on-site daycare.
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How to
develop a "Do It Now" Mentality (12 tips) by Kerry Gleeson
- Become as clever about completing things as you've been about
putting them off. Don't procrastinate ;
- Eliminate the little things that pull your attention away from
your major tasks ;
- Work in block of time, rather than piecemeal ;
- Tackle problems as they're small ; Catch problems before they
become big crisis ;
- Cut down on interruptions by completing work on time ;
- Build decisiveness into your work (Successful people take
little time to make a decision and a long time to change a
decision once it has been made) ;
- Work toward the future (People who live in the past tend to
focus on lost opportunities and what might have been) ;
- Stop worrying ;
- Increase productivity by spending time at the beginning or end
of each day to plan your activities ;
- Be realistic ;
- Clear your desk and mind (Separate the useful tools from the
useless) ;
- Schedule your objectives.
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How to write
Bestselling books (25 Tips) by John Westermann and Paul McCarthy
(John WESTERMANN)
- Write story as if you are telling it to someone you love to
entertain ;
- Outline if you can (Writing is architecture) ;
- Put as much of the good stuff as you can upfront (Pack your
beginning with enough tension and suspense) ;
- Edit ruthlessly ;
- When you work from real life, adjust those vividly remembered
scenes to the demands of the story's structure ;
- Choose mere mortals as characters ;
- Build worthy opponents for your heroes, not sraw men ;
- Try to see every scene from the viewpoint of each character in
it ;
- Practice empathy . Even sympathy. If the people don't feel
real, the story sounds like a lie ;
- State your most outlandish positions boldly.. Like a
politician, allow no equivocation to invite reader disbelief ;
- Skip gracefully past you don't know (or do the research) ;
- Consider the tone of the writing (Is it appropriate to your
plot and characters?) ;
- Consider the pace of the story. Spend words where they are
needed. Slow down for the dramatic; whisk us through the mundane.
- Make your dialogue sound like real people speak ;
- Make your ending better than your beginning . Make your middle
better than both.
(Paul McCARTHY)
- Write with a particular audience in mind;
- Study the novels of your favorite writers in the category ;
- Before you start writing, think the story through ;
- Once you've started writing, stop frm time to time and
mentally review what's written and where the story is going ;
- In the best stories, the hero has a goal and he must care
deeply about achieving that goal ;
- Plot simply. readers should never be confused by what's going
on, but should find the action unpredictable, which is quite
different ;
- The hero must be likable ; This obvious but too important not
to repeat ;
- Motivation is critical . Every character must act for reasons
that make sense even if only to him or her ;
- The characters must be interesting, and the more important
they are to the story, the more sugnificant thet quality becomes ;
- If the story isn't moving, yo're going to lose your readers.
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How to
succeed in reengineering (9 principles) by Michael Hammer
- Make sure what you're doing really is reengineering ;
- Apply reegineering to processes, not company units ;
- Set a time limit for analysis - and keep it ;
- Leadership must commit to rengineering wholeheardtedly ;
- Be bold in redesign ( the leaders of the reengineering effort
must create an environment in which people not only feel it is
safe to have breakthrough ideas, but required) ;
- Test your ideas ;
- Move quickly ;
- Put all parts of your organization on the table ;
- Attend to the concerns of people.
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How to take
advantage of business animosity (9 benefits) by Anne Murphy
You must know that animosity has its advantages. They include :
- Visibility (feisty rivals tend to attract attention) ;
- A do-it-or-die drive to innovate ;
- Continuous feedback (obseessive benchmarking means you'll know
if and when you fall behind or pull ahead) ;
- A Market development subsidy ( the costs of growing a market
or building an industry are shared) ;
- A brand boost ( it's easier to differentiate and promote your
stuff when there's somebody else's stuff you can call inferior) ;
- Price protection ( Unless price wars erupt, a competitor's
pricing practices can help set an industry standard that protects
your margins and supports your premiums) ;
- Entrance barriers ( Potential entrants might be deterred by a
good fight between two rivals who look as if they mean business) ;
- Better moral ( A rivalry keeps employees psyched, battle
ready, loyal, and proud) ;
- Fun (You get to play and replay a grudge match every day.
You're bound to win at least some of the time) .
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How to put
customers at the center of your business (6 imperatives) by Bert
A. Spector
- Refocus on customer-defined value (structures, systems, and
operating styles should allow employees to focus on the needs of
customers) ;
- Demand responsiveness from the top ;
- Enable frontline employees to meet and exceed customer
expectations;
- Create and maintain cross-organizational teamwork;
- Continuously diagnose and improve performance;
- Allow employee discretion within a well-defined set of
parameters.
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How to
Franchise a Business (8 must-...) by Katherine Callan
- Your business must have national appeal;
- You must have an operating prototype;
- You need sufficient capitalization;
- Your business must be teachable;
- Every aspect of the business must be documented and
systematized;
- You must have a system for recruiting, hiring, and training
people;
- You must know your competition;
- You must be fair to franchisees.
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How to
prepare for your next trade show (20 success tactics) by Jeffrey
Gitomer
- Develop your game plan before you leave the office;
- Get there a day early;
- Have your presentation material ready and rehearsed;
- Stay at the main/best hotel;
- Work the trade show during set-up;
- Be the first to arrive and the last to leave every day;
- Target five important people in your industry youn want to get
to know;
- Target 10 customers;
- Target 10 prospects;
- Find out about every hospitality suite after-hours party being
given;
- Have fun and be funny
- Stay sober all the time;
- Attend seminars and lectures where you can neywork with your
customers and prospects;
- Don't waste time doing non-productive things;
- Regroup at night and plan (or re-plan) for the next day;
- Be a presenter (Give a talk or seminar that will establish
your expertise and position you and your company as industry
leaders);
- Write notes on the backs of business cards immediately (if you
make a lot of contacts, you,ll never remember everything);
- Have a memorable handout or ad specialty;
- Get a list of attendees from the association host after the
show;
- Stay focused
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Comment
Réussir comme Entrepreneur (9 étapes) par
Marguérite Wolfe
- Faites le point sur votre vie actuelle ;
- Rêvez en technicolor. Avant de passer à l'action,
laissez-vous aller à rêver un peu ;
- Faites-vous un plan d'action "idéal" ;
- Voyez-vous déjà réussir et goûtez
au plaisir. Voyez-vous déjà dans une vie de
rêve ;
- Organisez-vous ;
- Décidez que RIEN ne vous arrêtera ;
- Devenez un "super-vendeur" . Apprendre à vendre
directement est la meilleure garantie de succès pour un
entrepreneur;
- Entourez-vous d'entrepreneurs ;
- Félicitez-vous de vos bons coups .
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Comment
fidéliser le Client (10 commandements) par Carl Sewel
(adaptation de Jean-Marc Chaput );
- Garder le contact (demande aux clients ce qu'ils veulent et le
leur donner jour après jour) ;
- Travailler pour le client ;
- Livrer la marchandise ( les clients aiment les promesses
tenues) ;
- Savoir dire oui ! (Lorsqu'un client demande quelque chose, il
faut être en mesure de dire oui ;
- Abolir le service des plaintes ( chaque employé doit
avoir suffisamment de latitude pour régler les
problèmes des clients) ;
- Encourager les clients à dire ce qu'ils n'aiment pas ;
- Tout se mesure. Vous devriez en faire autant ;
- Savoir rémunérer ses employés de
façon juste et équitable ;
- Respectez les clients ;
- Regarder la façon de faire des Japonais et en apprendre
des meilleurs pour s'améliorer.
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How to
select an Internet Mall (4 things to consider) by Daniel Janal;
- Make sure the mall has high-quality connectivity to the
Internet, which means a T1 line or better;
- The mall must have an address (URL) that is both easy to type
and easy to remember;
- It should have an attractive and easy user interface;
- the company that runs the mall should have experience in
publicizing and promoting the site
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How to start
a profitable franchise (10 rules) by William B. Davidson &
Tonia L. Shakespear;
- Know thyself;
- Research the market;
- Investigate the franchisor;
- Scrutinize the prospectus;
- Come to the table withmoney;
- Seek out support services;
- Estimate all costs;
- Scout out a location;
- Create an advertising budget;
- Devise an exit strategy.
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How to
succeed in succession planning (8 factors) by Cassandra Hayes;
- Target individuals with the technical, leadership and
administrative skills and competencies required for the job;
- Ask yourself, how does this person interact eith co-workers?;
- Talk to your potential successor;
- Give your chosen successor increased responsibilities;
- Set up a career development plan;
- Discuss with your successor your department's long-range plans
and seek their feedback;
- Don't set someone up for failure;
- Keep in mind that you may be judged by how your department
functions without you;
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How to
increase your capacity for stress (4 principles) by Jim Loehr;
- Strengten your midsection (have 100 stomach crunches daily);
- Practice interval training (on the field oi in business,
you've got topush yourself and then recover by sleeping, eating
well, and establishing outlets for stress, which can be as simple
as laughing or listening music);
- Develop performer skills (asting "as if" you feel a particular
way can get the chemistry moving in that direction);
- Practice winning rituals (establish a consistent schedule of
eating and drinking, with a minimum of five small meals a day.
With so much of your life out of control, highly ritualized
routines will increase your effectiveness).
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How to
prevent information leaks (3 teps) by Nation's Business;
- Create a hush-hush policy. Regularly remind workers not to
talk about company activities in public places;
- Get it in writing. Have all employees promise to safeguard
company secrets;
- Display trade-show savvy. Tradeshows are notorious arenas for
eaves dropping. Competitors typically check out rivals' booths to
examine their product and catch stray conversations. Be on guard
for corporate spies
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How to
develop entrepreneurial innovation (2 tips) by Teresa M. Amabile
- Make sure you build a creative organization by recruiting
people who display these three critical qualities: passion,
expertise, and creative thinking skills;
- Develop a workplace with these qualities:
- Freedom for individuals to decide on their own how to
accomplish a task;
- Good project management;
- Sufficient resources;
- Organiszational athmosphere that prizes innovation and
allows room for some failure;
- Sufficient time to consider creative approaches to a
problem;
- Pressure - a sense of challenge that is personalized to the
individual's skills, and a sense of urgency based on the desire
to accomplish an important goal.
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